Zocdoc is the beginning of a better healthcare experience for millions of patients every month.

Customer Experience Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2007H1B SponsorCompany Site LinkedIn

Location

United States

Posted

39 days ago

Salary

$21 - $26 / hour

High SchoolEnglish

Job Description

• Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively • Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience • Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively • Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels • Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method

Job Requirements

Excellent communication and interpersonal skills, both in verbal and written form
Customer service experience, preferably in a healthcare or technology-related field
Strong problem-solving abilities and adaptability in a fast-paced environment
Exceptional organizational skills and attention to detail
Dedication to delivering best-in-class customer service and promoting Zocdoc's mission.

Benefits

Flexible work environment
Competitive PTO
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified