We help streamline your business operations with chemical and process industry-specific software solutions.

Product Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

40 days ago

Salary

Not specified

2.5 yrs expEnglishSQL

Job Description

• Customer Support: Providing Tier One tech support. Handling support calls, emails and feature requests from customers. Getting to know our customers on a first-name basis and being their advocate. • Professional Services: Helping new and existing customers with software projects including Custom Report building and Custom App configuration. • Technical Documentation: Help create, contribute to, and maintain technical documentation. • Product Improvement: Work with the Client Services and Development teams to improve Internal and Customer Facing tools to interact with our product.

Job Requirements

2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
Strong research skills to collect information, troubleshoot and document issues
Minimum intermediate working knowledge of Microsoft Office Excel
Experience in Customer Support, Technical Support, and Project Management
Excellent verbal and written communication
Strong analytical and problem-solving skills
Strong organizational and time management skills
Previous experience in Software as a Service (SAAS)