Logicalis

This role coordinates renewal opportunities, assisting in the execution of sales strategies to meet customer refresh and contract renewal needs, while managing the lifecycle of vendor hardware and software maintenance renewals. Responsibilities include achieving quarterly bookings targets, analyzing account health KPIs to identify expansion opportunities, and ensuring quotes are accurate and relevant.

The Service Desk Technician provides technical support to corporate clients via phone, email, and chat, assisting users with troubleshooting issues related to Outlook, Microsoft Operating Systems, Office Products, and mobile device synchronization. This role involves efficiently handling 50-60 issues daily, including managing password resets, printer configurations, and troubleshooting remote access connectivity problems.