Gamdom

The role involves running a defined portfolio of high-value players like a business, focusing on achieving clear targets for revenue, retention, and Lifetime Value expansion through disciplined, commercial interactions. Responsibilities include monitoring player health daily and intervening strategically during critical moments like cold streaks or dormancy to maximize portfolio performance.

The specialist will investigate and report technical issues from support teams to development, while also managing internal access and security systems like VPNs and password management. Additionally, they will assist with operational tasks such as QA support and abuse detection.

The VIP Account Manager will be responsible for building and maintaining strong relationships with VIP players, serving as their dedicated point of contact for inquiries and customized solutions. This role also involves designing personalized loyalty programs and collaborating with internal teams to curate exclusive offers.