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Role Description

The Product Expert serves as the critical "bridge" between the customer and the software interface.

• Focuses on software guidance, technical troubleshooting, and enhancing the overall user experience.

Qualifications

• 1–2 years of experience in customer service or technical support is highly preferred.
• Minimum of a High School Diploma or GED; a Bachelor’s degree is considered a plus.

Requirements

• Must be "digitally native" and capable of managing multiple windows, navigating complex web interfaces, and using internal AI tools to find solutions.
• Exceptional verbal and written communication skills are required.
• Comfortable on camera, as many customer interactions occur via one-way video (SmartLook).
• Ability to resolve technical issues related to document importing (W-2s, 1099s), e-filing, and printing.
• Comfortable using team communication tools like Slack or Microsoft Teams to coordinate with colleagues.

Benefits

• Competitive industry salaries and comprehensive benefits packages.
• Commitment to a People First culture reflected in various departments including Total Rewards, Wellness, HR, and Diversity.
• Inclusive environment and positive impact on the community.
• Encouragement of internal mobility and professional growth at all stages of an employee's career.

Company Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

• Approximately 45,000 employees globally.
• Presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
• Focus on a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world.