• Develop and maintain strong, long-lasting relationships with a dedicated portfolio of mid-tier and strategic clients, acting as their primary point of contact and advocate within Waystar. • Guide new and existing clients through successful product onboarding, ensuring comprehensive understanding and maximizing utilization of Waystar's solutions to achieve their business objectives. • Regularly engage with clients to assess their needs, identify potential challenges, and proactively offer solutions and best practices to optimize their use of Waystar's platform. • Act as a liaison between clients and internal teams (e.g., product, support, engineering) to effectively resolve issues, ensuring timely and satisfactory outcomes. • Drive client renewals and identify opportunities for account expansion through upselling and cross-selling Waystar's broader product suite. • Track key client success metrics, analyze usage data, and prepare regular reports to demonstrate value and identify areas for improvement. • Gather client feedback and insights, communicating them internally to inform product development and service enhancements. Serve as a strong internal advocate for client needs. • Maintain a deep understanding of Waystar's products, features, and roadmaps to effectively guide and educate clients. • Maintain accurate and up-to-date client records within the CRM system.