• Lead a specialized, high-impact team while remaining actively engaged in day-to-day execution. • Apply seasoned expertise and deep business acumen to solve complex challenges with creativity and precision. • Responsible for aligning their team with the department, functional and company goals and guiding principles. • Receive objectives and work closely with the Sr Manger to determine the optimal path to achieve—and exceed—them across diverse industries, sophisticated customers, and intricate workflows. • Strategically delegate responsibilities, leveraging advanced judgment to align tasks with individual strengths, company policies, and best practices. • Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained. • Oversee all aspects of team daily operations—productivity, quality, customer satisfaction, attendance, and call performance—with rigor and consistency. • Keep the team fully informed of product updates, process changes, customer insights, and organizational developments. • Prepare performance evaluations and meet with team members by scheduled deadlines. • Partner closely with Outside Sales Channel Managers and Strategic Account Managers to align the team behind the shared vision set by senior leadership. • Partner with Inside Sales leadership to provide critical input and execute initiatives that shape channel, strategic customer, and departmental direction. • Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements. • Perform other duties as assigned. • Comply with all policies and standards.