Service Desk Engineer
Location
United States + 1 moreAll locations: United States, Philippines
Posted
10 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Service Desk Engineer role is instrumental in delivering premium IT managed services to our clients. Your expertise in technical, analytical and leadership skills will be crucial in ensuring the stability, security and optimal performance of clients IT infrastructures. This role works closely with a team of IT professionals to manage, maintain and improve complex IT systems, offering advanced troubleshooting support to clients and technical direction to supporting team members.
- Timely and effective resolution of client issues and service requests
- Act as a primary technical resource for the team, ensuring service needs are met
- Develop and maintain strong relationships with both clients and team members
- Manage client IT systems and adhere to service level agreements
- Execute on root-cause analysis as needed
- Perform additional tasks and responsibilities as assigned by your manager
- Monitor and optimize client systems for efficient performance, reliability and security
- Produce and update technical documentation for client systems and team training
- Collaborate with engineers and support teams to identify client trends
- Remain updated on emerging technologies and industry trends
- Identify innovative solutions to enhance service delivery
- Recognize opportunities to enhance process efficiency, business security and implement best practices
Qualifications
- 5-7 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position
- Bachelor's degree or Associates degree in Information Technology, Computer Science, Network Administration or related business field
- Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable
Requirements
- Advanced Technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security
- Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies and Exchange/Office 365
- Experience with LAN/WAN connectivity designs, firewalls, switching and wireless
- Management of cloud systems including AWS, Azure and Office 365
- Experience with various troubleshooting tools and techniques
Benefits
- 13th Month Pay
- Competitive Salary (USD Based)
- Permanent WFH
- Professional Growth and Training
- Supportive Work Environment
Job Requirements
- 5-7 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position
- Bachelor's degree or Associates degree in Information Technology, Computer Science, Network Administration or related business field
- Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable
- Advanced Technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security
- Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies and Exchange/Office 365
- Experience with LAN/WAN connectivity designs, firewalls, switching and wireless
- Management of cloud systems including AWS, Azure and Office 365
- Experience with various troubleshooting tools and techniques
Benefits
- 13th Month Pay
- Competitive Salary (USD Based)
- Permanent WFH
- Professional Growth and Training
- Supportive Work Environment
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