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Role Description

The Associate role will report into our Teammate Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for Dashers. This person will report out on core success metrics, develop strategies to optimize those metrics, and lead cross-functional teams to implement those strategies in a timely and impactful manner.

This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.

You’re excited about this opportunity because you will…

• Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our Dashers
• Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
• Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results
• Partner with support and company-level leadership to guide priority projects

Qualifications

• 2+ years of experience in a competitive or challenging environment

Requirements

• You’re organized. You thrive in creating structure out of nothing.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
• You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
• You’re relentless. You do what it takes to win, no matter what.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program