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Role Description

We are seeking a dedicated and detail-oriented Patient Representative to join our remote team. This role supports patient communication, documentation, and provider coordination.

• Receive high volume of incoming patient calls
• Make outgoing calls to relay results to patients as requested by providers
• Document all interactions using Epic SmartPhrases/Templates
• Check voicemails hourly and at the end of the day
• Address provider tasks promptly and route notes to providers
• Prioritize multitasking and documentation accuracy
• Utilize and respond to Microsoft Teams messages in real-time
• Will utilize company computer requiring VPN and stable internet
• Ensure device encryption and patient data protection
• Objective, accurate, and complete charting
• Escalate undocumented results to providers
• All patient interactions must be documented
• Maintain professionalism during patient interactions

Qualifications

• High School Diploma required
• Graduate of a Medical Assisting Program preferred
• Medical Assistant experience preferred
• Front Desk experience preferred
• Minimum 2 years of experience with EPIC EMR required

Requirements

• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA)
• One of the following Certifications or Experience is Required:
• CCMA - Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
• CMA - Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA - Registered Medical Assistant (verified through AMT, American Medical Technologists)
• NCMA - National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA - Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
• In lieu of an approved MA Certification, we will also accept one of the following at the time of hire contingent upon obtaining one of the above MA certifications within fifteen (15) months of your hire date:
• 1+ years of working experience as a Medical Assistant in a Hospital or Urgent Care Setting
• 1+ years of working phlebotomist experience
• Graduate of an Accredited School of Nursing or LPN or RN
• EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA - Certified Nursing Assistant
• CPOE certification for order entry is required within two weeks of start date

Benefits

• Medical, Dental, Vision, 401k matching
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Generous Paid time off
• Growth opportunities
• Sign on bonus up to $3,500 for external candidates