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Role Description

The Client Experience Executive (CEE) is responsible for the overall success of their assigned client groups as measured by client growth (bookings related to renewals and new products, services and markets), client satisfaction and client retention. The CEE is expected to be the expert on the client including the client’s organizational structure, key executives, clients’ goals and objectives and contract provisions. The CEE is also expected to be knowledgeable of SKYGEN’S products and services and how they relate to solving client business issues. The CEE is accountable to collaborate with all business units and functions to:

• Deliver the highest levels of client satisfaction.
• Build and strengthen executive level client relationships.
• Develop processes and procedures and oversee the work necessary to ensure that client needs and priorities are understood and effectively communicated, and that client issues are timely and satisfactorily resolved.
• Establish and oversee the execution of plans to profitably grow client share and achieve client strategy for assigned client groups. Drive upsell opportunities within the current client base.
• Retain client business.
• Accountable for ensuring client contract amendments and renewals are completed timely and accurately.
• Position SKYGEN USA as a strategic business partner and innovative problem solver.

Qualifications

• Bachelor’s degree in Business, Health Care or other related field is required.
• 10 to 15 years of experience in a customer facing role with experience interacting with customer executives and managing teams.
• Strategic account management and strong people management skills are required.
• Proven ability in successfully leading high profile strategic initiatives, complex projects, with competing priorities and deadlines.
• Ability to consistently achieve annual revenue growth targets for clients.

Requirements

• Remote Work: Work from anywhere with a fully remote role designed for flexibility.
• Travel Requirement: Up to 30% travel for business-critical meetings, conferences, and team events.
• SaaS Experience: Strong experience working with SaaS platforms, tools, and workflows is preferred.
• Upsell & Customer Success: Drive upsell and cross-sell initiatives, manage contract renewals and negotiations, and ensure strong Voice of Customer (VoC) scores.
• Industry Experience: Experience in commercial specialty benefits is a must-have; dental and vision experience is a bonus.

Company Description