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Role Description

The Rev Ops Systems & Strategy Specialist is responsible for overseeing the revenue operations technical strategy to intelligently drive forward all revenue activities to increase profitability and ensure all financial objectives are met. This role plays a critical role on the Eleanor Health Revenue Operations Team in driving the organization’s financial performance, as well as leading the Revenue Cycle’s technology strategy.

• Develop the technology roadmap for Revenue Cycle, identifying opportunities to better leverage technology and automation to fill and eliminate process gaps and promote efficiencies
• Collaborate with IT and clinical operations to optimize EHR and practice management systems for revenue cycle efficiency
• Manage vendor relationships and drive accountability and performance while identifying opportunities for internal and external performance improvement
• Define strategic objectives, work closely with internal stakeholders and revenue cycle business partners to evaluate and analyze existing systems and processes, and implement improvements that support revenue cycle goals
• Develop and implement strategic initiatives to improve revenue cycle performance, reduce denials, and enhance cash flow
• Partner and collaborate with Finance, Clinical Operations, and Payer Contracting teams
• Due Diligence and Assessment: develop and implement standardized protocols for integrating new businesses, acquisitions, and initiatives into the revenue cycle
• Provide regular updates and reports to the Vice President of Revenue Strategy and other senior leaders on Revenue Cycle performance and outcomes
• Create high-performance culture focused on continuous improvement

Qualifications

• Minimum 7 years of experience in healthcare revenue management and/or Technical Support
• Knowledge of patient registration, scheduling, authorizations, billing process and workflow
• Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes (Required)
• Strong understanding and comfort level with computer systems and experience with process improvement methodologies
• Proven understanding of Value Based Care and Fee For Service contract models
• Proven technical and vendor relationship management experience
• System implementation/project management experience

Requirements

• Minimum 7 years of experience in healthcare revenue management and/or Technical Support
• Knowledge of patient registration, scheduling, authorizations, billing process and workflow
• Basic knowledge of EHR programs, Medical Terminology, ICD-10, CPT, HCPCS codes and coding processes (Required)
• Strong understanding and comfort level with computer systems and experience with process improvement methodologies
• Proven understanding of Value Based Care and Fee For Service contract models
• Proven technical and vendor relationship management experience
• System implementation/project management experience

Benefits

• The total target annual compensation range for this position is $65-70,000.
• Generous Paid Time Off (prorated for new employees)
• 12 Vacation days
• 12 Wellness (Sick) days
• 3 Floating holidays
• 9 Company-observed holidays
• Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage
• 401(k) plan with 3% match
• Short-term disability
• Long Term Disability (employee paid)
• Life Insurance (both Eleanor and employee-paid options are available)
• Family Medical Leave
• Wellness Perks & Benefits
• Mindfulness App Reimbursement
• EAP with eight face-to-face sessions
• Virtual health and wellness visits covered by our medical plan