• Serve as the strategic partner to senior customer executives • Build trust, strengthen alignment, and ensure a consistent, best‑in‑class customer experience • Advocate for customer needs and resolve critical issues efficiently • Own and deliver order growth, margin discipline, and share‑of‑wallet expansion • Develop and execute the strategic account plan, identifying key opportunities and aligning internal teams to win • Lead complex negotiations and guide capture teams on high‑value projects • Bring competitive intelligence and market trends to the organization • Offer monthly insights on channel performance, competitors, and market size to help shape our go‑to‑market strategy • Engage Business Units, Marketing, Sales, and senior leadership to deliver customer value propositions. • Leverage manufacturer’s representatives to drive local execution and channel excellence. • Participate in cross‑company Account Director communities to share best practices.