• Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users • Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps • Conduct retrospectives and synthesize learnings to continuously raise the bar on execution • Define internal team and external user engagement strategy across our global roadmap • Align on key moments and milestones and how we will communicate them • Program manage multiple user communications in the pipeline simultaneously and ensure they are aligned with program objectives and Stripe’s brand • Partner and closely across Product, PMM, Content, TPM, and Ops teams on final messaging • Work with senior leadership to ensure sign offs • Deliver enablement for GTM teams (AEs and CSMs) and partner with Technical Account Management, Enterprise Support, and Operational teams to ensure consistent understanding and execution • Create training sessions, field guidance, and reference documentation to drive awareness and preparedness; build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards • Build deep relationships with senior leaders across GTM and Risk teams; develop clear POVs how to execute complex global projects with a user-first mentality • Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders • Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting