• Develop, maintain, and communicate customer-facing multi‑year security and compliance roadmaps. • Consult with clients and Advisory leaders to align program objectives with business, security, and compliance priorities. • Translate strategic objectives into actionable program plans, workstreams, milestones, dependencies, and KPIs. • Identify opportunities for program expansion and continuous improvement based on evolving client needs. • Lead recurring program governance meetings (monthly, quarterly, and as required). • Produce and deliver executive‑level dashboards, program status reports, KPIs, risks, issues, and financial updates. • Establish and maintain program governance frameworks, communication cadences, escalation protocols, and decision logs. • Ensure alignment across all active workstreams, Coalfire service lines, and customer stakeholders. • Oversee multiple concurrent projects and workstreams within the program, ensuring they stay aligned with program goals. • Partner closely with Project Managers, Engagement Leads, and Advisory SMEs to ensure quality, consistency, and on‑time delivery. • Coordinate staffing needs across projects by working with Resource Deployment Managers. • Monitor program health, budget performance, scope alignment, and delivery quality across all workstreams. • Identify cross‑project risks, resource conflicts, and dependencies; drive mitigation and resolution strategies. • Facilitate timely escalation to Advisory leadership and client stakeholders when necessary. • Ensure adherence to Coalfire methodologies and quality standards throughout program execution. • Serve as the primary point of contact for senior client stakeholders across the entire program. • Establish, manage, and communicate expectations for all program participants at every level. • Drive a consistent, high‑quality customer experience across all touchpoints. • Provide direction and structure to project teams, shaping how workstreams interact and deliver value. • Promote operational excellence and offer input to enhance program and project management practices. • Contribute to internal continuous improvement initiatives and best‑practice development for Advisory Services. • Maintain company‑defined billable utilization targets.