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Role Description

The Project Support Customer Service Representative is responsible for answering customer calls, projecting a friendly and professional company image, entering orders, quotes, returns, fielding support rep calls, and answering customer inquiries (i.e. product, delivery, and warranties).

• Act as single point of contact for various requests from outside sales including customer quotes, order placement, product sourcing, shipment tracking, and other requests.
• Ability to handle high volume data entry of customer orders.
• Provide customers with product and service information.
• Identify, research and resolve customer inquiries.
• Follow-up on customer inquiries for resolution.
• Create and maintain matrix quotes in SX, Excel, and PDF format.
• Work with customers, sales, and vendors to identify products needed for renovations.
• Enter custom customer orders such as Fabrication, Cabinets, Counter Tops, and Door Fronts.
• Assist with and provide details for Warranties.
• Resolve product or service questions while determining the best solution to solve the problem within standard company timelines.
• Other duties as assigned.

Qualifications

• Minimum 2 years’ experience in a call center, office administrative, high-volume retail, service support, or similar work environment.
• High School or GED required.
• Excellent written and oral communication skills.
• Ability to problem solve with a positive, can-do attitude.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customer service until resolution is met.
• Must be able to work a late shift ending at 7pm ET if called upon as well as OT as needed.
• Must be proficient with Microsoft Office.
• Working knowledge of Excel is required.
• Attention to detail and accuracy is a must.
• Successful passing of pre-employment drug screen and background screen is required.

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards