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Role Description

As the Director of Global Payments at Lucid, you will lead the strategic innovation and day-to-day execution of our global payment ecosystem. Your primary mission is to shift our payment function from "operational" to "performance-optimized." Your success will be measured by your ability to maximize global authorization rates, successfully implement localized payment methods, and reduce involuntary churn through sophisticated, data-driven payment strategies.

• Global Payment Optimization: Define and execute the roadmap for global payment performance with a focus on localization.
• APM & Localization Strategy: Lead the evaluation and implementation of Alternative Payment Methods (APMs) to increase conversion in international markets.
• Authorization Rate Performance: Own the health of the payment funnel and monitor authorization success rates.
• Involuntary Churn Mitigation: Drive revenue retention by optimizing dunning logic and leveraging modern payment tools.
• PLG & B2C Excellence: Partner with Digital Marketing and Product to ensure a frictionless self-serve checkout experience.
• B2B & Enterprise Support: Collaborate with Finance and Sales to support B2B transaction complexities.
• Fraud & Risk Strategy: Architect a balanced risk management framework to minimize chargebacks and card testing attacks.
• Vendor Management: Act as the primary owner for all global payment processors and FinTech partners.
• Strategic Evolution: Evaluate current architecture and build the business case for future-state tooling.

Qualifications

• 7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role.
• Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements.
• Deep, hands-on experience implementing local acquiring and APMs across EMEA, APAC, and LATAM.
• Direct experience working in a Product-Led Growth environment where payments are leveraged as a growth lever for user expansion.
• Demonstrated experience navigating or leading the transition from billing-led routing to advanced Payment Orchestration or multi-processor environments.
• Expert understanding of the global regulatory landscape, including PCI-DSS, PSD3, SCA, and local data residency requirements.
• Background in managing payments for a freemium-to-paid SaaS model at a significant global scale.
• Exceptional ability to translate complex payment data into actionable insights for stakeholders.

Requirements

• Experience: 7+ years of experience in Global Payments, FinTech, or Payment Operations, with at least 3+ years in a leadership role.
• B2C & B2B Mastery: Proven track record managing payments for high-volume, global B2C subscription models as well as complex B2B/Enterprise billing requirements.
• Localization & APM Expertise: Deep, hands-on experience implementing local acquiring and APMs across EMEA, APAC, and LATAM.
• PLG Mindset: Direct experience working in a Product-Led Growth environment.
• Technical Strategy: Demonstrated experience navigating or leading the transition to advanced Payment Orchestration.
• Regulatory & Compliance Knowledge: Expert understanding of the global regulatory landscape.
• Scale: Background in managing payments for a freemium-to-paid SaaS model at a significant global scale.
• Communication: Exceptional ability to translate complex payment data into actionable insights.