• Manage all aspects of the implementation projects; including the project kick-off, software configuration, go-live and training while maintaining project timelines. • Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check-in meetings via Zoom, ad hoc meetings, emails, etc. • Manage multiple implementation projects, with various priorities and deadlines at once for different customers. • Work as a consultative partner with your customers to ensure engagement and provide guidance on best practices based on their workflows and internal processes. • Act as a liaison between the customer, the wholesalers and our internal Clinical, Product and Dev teams to facilitate the technical configuration of the software. • Maintain up-to-date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership. • Travel to customer sites to assist with the roll out of new KitCheck hardware and software, meet with key stakeholders and overall be a professional face for the company in the presence of customers.