Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Strategic Account Manager is responsible for being a single point of contact for referral sourcing and the FlexCare sales team for patient updates.

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.  Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.  

Primary Responsibilities:

• Generate reports for strategic accounts showing patient updates
• Occasionally meet in person with providers 
• Provide reporting for providers 
• Make contact with Medical Doctors for sponsorship opportunities 
• Weekly meetings with medication organizations to help facilitate patients in a timely manner
• Answer incoming phone calls to FlexCare  
• Answer patient questions regarding invoices 
• Help intake department obtain documentation required for PA request
• Single point of contact for sales team and providers offices for urgent needs

Competency Statements:

• Conscientious and detail oriented 
• Self-starter 
• Able to work collaboratively across teams

Position Type and Expected Hours of Work:

• This is a full-time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.  Hours and work shift may change in accordance with business needs.  Exempt employees must have the ability to be on-call and available, as business needs require

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED equivalent
• 1+ years of experience interacting with physicians, nurses, and other healthcare professionals 
• 1+ years of experience working with healthcare insurance benefits, eligibility verifications, and/or authorizations 
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn new systems and reporting tools quickly
• Proven ability to juggle multiple priorities simultaneously in a fast-paced working environment
• Proven solid communications verbally and written
• Proven solid organizational skills

Preferred Qualifications:

• Certified Pharmacy Technician 
• 1+ years of experience as a patient or pharmacy liaison 
• Experience partnering with healthcare Sales Teams
• Experience with Specialty Infusion Therapy 
• Experience with Infusion therapy benefits eligibility verifications

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.