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Role Description

This position provides remote administrative and operational support to a busy orthopedic practice. The role involves managing patient communications, supporting clinical workflows, and assisting with insurance and documentation processes to help ensure patients receive timely care.

• Convert patient voicemails into telephone encounters and route appropriately
• Monitor and respond to incoming inbox messages
• Assist with FMLA and disability paperwork coordination
• Support patient intake coordination and intake management
• Assist with prior authorizations and insurance documentation
• Enter and manage information within the electronic health record (EHR)
• Scribing into electronic health record (EHR)
• Communicate with internal clinical and administrative teams to resolve patient needs
• Maintain professionalism, accuracy, and confidentiality at all times
• Support a high-volume healthcare environment while maintaining attention to detail

Qualifications

• Minimum 2 years experience working with U.S. healthcare systems
• Experience with medical administrative tasks such as prior authorizations, inbox management, or intake coordination
• Experience using EHR/EMR systems (Epic experience preferred)
• Experience communicating with patients or clinical staff

Requirements

• Excellent written and spoken English communication skills
• Strong organizational and multitasking abilities
• High attention to detail
• Ability to work independently in a remote environment
• Reliable internet connection and quiet work environment

Preferred Background

• Registered Nurse (RN)
• Pharmacy background
• Medical administrative experience supporting U.S. healthcare practices

Schedule

• Ability to support U.S. clinic hours
• Flexible schedule
• Paid time off