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Role Description

The Business Project Lead Analyst will directly support the performance of the Proclaim Plan Automation and QA teams. This role is responsible for maintaining effective relationships and meeting metrics for timely and accurate benefit automation end to end.

• Act as Benefits expert for Strategic Product & Service initiatives
• Develop and share realistic Op Impact Assessments for initiatives
• Work with management, technical coaches, and training to implement action plans for change/improvement
• Ensure workflow consistency among teams and across claim platforms
• Recommend process improvements to positively impact quality and timeliness of Proclaim Benefits
• Develop innovative ideas for driving department results
• Serve as a business and technical resource for Tech Coaches and Management
• Serve as Benefit Consultant for PBAB, ERC, Claims, Implementation, and other service partners
• Ensure quality & timely templates, BOTs, and macro builds
• Contact for Production Support for system problems and enhancement requests
• Perform testing of Plan Automation function changes in lower IT regions
• Provide clarification and direction on protocols and Standard Operating Procedures
• Identify global trends related to Systems and Benefits for Management
• Participate in providing coaching to employees
• Work with Trainer, front-line managers, and QA to identify trends from quality data
• Identify best practices for the organization and implement them
• Participate and/or take leadership role in special projects as requested

Qualifications

• High school or GED; Bachelor’s degree preferred
• 3+ years Proclaim Plan Automation experience
• Proficient knowledge of Plan Specs, ePro, Leg tool, Proclaim Claim System, Access, Word, and Excel
• Knowledge applying project management principles and methodologies
• Demonstrated business and technical acumen
• Self-starter mindset working autonomously with minimal direction
• Proven ability to work cross-functionally with key stakeholders and business partners
• Demonstrated proficiency to troubleshoot and problem solve issues
• Excellent communication (oral and written), presentation, and facilitation skills
• Proficient using MS Office software

Requirements

• If working at home, internet connection must be through a cable broadband or fiber optic provider with speeds of at least 10Mbps download/5Mbps upload

Benefits

• Annual salary of 75,700 - 126,100 USD, depending on relevant factors
• Eligible to participate in an annual bonus plan
• Comprehensive health-related benefits including medical, vision, dental, and well-being programs
• 401(k) with company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays

Company Description

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients.