Indiana University Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status. IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states. As an employee of Indiana’s most comprehensive health system, we are excited to support team members who are inspired by challenging and meaningful work for the good of every patient.
Specialist-Physician Referral Services
Location
United States
Posted
18 hours ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves centralized referral coordination for IU Health Physicians, with experience desired.
- Outbound calls to patients and physician offices
- Inbound calls from the Referral/Appointment Navigation mainline
- Use of multiple electronic healthcare systems (EMR)
- Appointment scheduling, patient registration, and triage facilitation
- High-level customer service and problem resolution
- Consultation and referral support for the Referral Team, as part of the Patient Access Center
- Position will be remote
Qualifications
- High school diploma or equivalent
- 2+ years in customer service
- Medical field experience required
- Referral coordination experience preferred
- Experience with EMR systems: E-Centaurus, Cerner, Careweb
- Insurance referral/precertification experience preferred
Requirements
- Strong communication and interpersonal skills
- Multitasking, attention to detail, and organization
- Medical terminology knowledge
- Confidentiality handling
- Time management
- Multi-line phone and data entry proficiency
- Teamwork and initiative
- Problem-solving and decision-making
Benefits
- Access to diverse opportunities for personal and professional growth
- Advanced clinical training
- Leadership development
- Promotion opportunities
- Cross training development
Company Description
Indiana University Health is Indiana’s most comprehensive health system, with nearly 40,000 team members serving Hoosiers across the state.
- Nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers
- Home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care
- Ranked No. 1 in Indiana by U.S. News & World Report
- Unique partnership with the Indiana University School of Medicine
- 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation
- Invested in the lives of Hoosiers, leading the transformation of healthcare
Job Requirements
- High school diploma or equivalent
- 2+ years in customer service
- Medical field experience required
- Referral coordination experience preferred
- Experience with EMR systems: E-Centaurus, Cerner, Careweb
- Insurance referral/precertification experience preferred
- Strong communication and interpersonal skills
- Multitasking, attention to detail, and organization
- Medical terminology knowledge
- Confidentiality handling
- Time management
- Multi-line phone and data entry proficiency
- Teamwork and initiative
- Problem-solving and decision-making
Benefits
- Access to diverse opportunities for personal and professional growth
- Advanced clinical training
- Leadership development
- Promotion opportunities
- Cross training development
