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Role Description

Bring your problem-solving skills and customer-focused mindset to our Support Specialist role! In this position, you’ll provide technical support, build strong relationships, and help our customers across the globe get the most out of our software solutions.

This is a Customer Support and Success role that is designed to provide high quality support while ensuring customer success by providing solutions and articulating value of all VAS proprietary software systems.

• Utilize tools to remotely assist customers and provide support through various communication methods.
• Answer incoming phone calls and provide support for technical problems and concerns with software and hardware systems.
• Execute Customer Success related functions including onboarding, driving product and new feature adoption, fostering customer relationships, and proactive engagement.
• Process inbound support requests and evaluate customer needs to determine case priority.
• Communicate via phone, email, and/or other approved methods to resolve customer support requests.
• Document all customer support calls/communication and apply accurate support time in CRM or other assigned methods of documentation.
• Train and educate customers as needed in the use of proprietary software and hardware systems.
• Provide friendly, cooperative, and courteous service to all customers.

Qualifications

• Four-year Bachelor’s degree with emphasis in Dairy Science/Animal Science preferred.
• 1 to 2 years’ experience in a similar role or equivalent combination of education and experience preferred.
• Experience within the dairy industry required.
• Intermediate skills with Microsoft products.
• Experience with Salesforce or CRM product preferred.
• Excellent oral and written communication skills.
• Multi-tasking skills and capable of meeting deadlines.

Company Description

For the past 40 years we’ve woken up each day to support those that never stop feeding the world – and we have no plans to quit. We set the standard for farm management solutions and fix our eyes on raising the bar to meet the next generation of expectations.

• Our software and information solutions help collect and connect a farm's data – from herd management to feed performance, tracking and more.
• These insights empower producers and their trusted advisors to make profit-driven and sustainable management decisions.
• VAS has deep roots in the industry through its origin within the URUS family of companies.
• URUS is a family of businesses at the heart of the dairy and beef industry, including Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics, and VAS.
• Each organization has its unique identity, products, and services, working globally to provide cutting-edge dairy and beef genetics and customized reproductive services.
• URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.