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Role Description

This role involves supporting Behavioral Health Clinicians by ensuring a seamless onboarding experience and providing ongoing operational support.

• Manage the end-to-end provider onboarding process, including:
  • Conducting welcome calls
  • Setting providers up in internal systems
  • Coordinating with credentialing, licensing, and training teams
  • Serving as the primary point of contact throughout onboarding
  • Continuously improve the onboarding experience to drive provider satisfaction, retention, and faster time to service
• Manage the complete provider off boarding process in coordination with internal teams
• Support active providers with operational needs as identified by the practice (e.g., EMR access and troubleshooting)
• Perform other duties as assigned

Qualifications

• Bachelor’s or Associates degree
• 2+ years of experience in healthcare
• Strong computer skills, including proficiency with Microsoft Office
• Excellent communication and interpersonal skills
• Highly detail-oriented with strong organizational and time-management abilities
• Ability to work independently while collaborating effectively as part of a team
• Ability to thrive in a fast-paced, high-growth, 100% remote environment
• Ability to remain in a stationary position approximately 50% of the time

Benefits

• 100% remote role with national impact and executive visibility
• Comprehensive benefits: health, dental, vision, life insurance, and 401(k)
• Flexible vacation and wellness days—we value outcomes and balance
• A culture of ownership, transparency, and results—where the best ideas rise