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Role Description

This internship program allows you to help drive meaningful and strategic project work that delivers real impact to our teams, customers, and business, while having fun along the way!

• Support the Customer Success team and gain exposure to various departments and strategic initiatives through the Discover HealthEdge weekly series.
• Participate in a three-day Innovation Challenge and a final internship project presentation to showcase your impact.
• Use AI tools to extract key contract details from the contract management system and help build a reporting database for renewal dates, entitlements, and major terms.
• Support the integration of systems and processes from two recently merged Customer Success teams by documenting workflows, updating configurations, and tracking progress.
• Help reduce technical debt by improving data quality, cleaning up outdated configurations, and assisting with fixing underperforming integrations.
• Analyze customer sentiment by using AI to summarize insights from support tickets, surveys, meeting notes, and emails to identify trends and areas for improvement.

Qualifications

• Currently pursuing a bachelor’s degree in Business, Business Informatics, Customer Operations, or Marketing
• Strong proficiency in Microsoft Excel
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Self-starter who is comfortable working independently in a remote environment
• Intellectual curiosity and a willingness to learn new tools and technologies quickly

Requirements

• Familiarity with AI and large language model tools (e.g., Claude, Copilot)
• Working knowledge of SQL
• Exposure to Python or other scripting languages
• Interest in data analysis, business systems, or process improvement

Benefits

• The hourly pay for this position is $25/hour.

Company Description

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers.