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Role Description

Responsible for gathering, analyzing, and interpreting market data to support strategic decision-making and competitive positioning. This role involves conducting market research, analyzing industry trends, and providing actionable insights to enhance Mass General Brigham's market strategies and business development efforts. Build and maintain synthetic agents and AI productivity and workflow tools, and assist with other innovation initiatives to ensure Marketing and Communications remains at the forefront of technological (AI) advancements.

• Collect and analyze data on healthcare market trends, patient demographics, and competitive activities.
• Conduct quantitative and qualitative primary and secondary research, including creative testing; Design surveys and analyze data from various populations, including current and prospective patients.
• Analyze market data to identify key trends, opportunities, and threats impacting the hospital’s business.
• Prepare and present comprehensive reports and visualizations of market intelligence findings to senior leadership and other stakeholders.
• Monitor and evaluate competitors’ activities, service offerings, and market positioning.
• Conduct a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) to assess competitive advantages and areas for improvement.
• Lead internal patient panels, from setting strategic goals to execution and data analysis. Collaborate with external vendors to maximize value and maintain engaged patient panels.
• Develop and maintain AI agents, including synthetic users, to facilitate data access and knowledge sharing across the department and with stakeholders.

Qualifications

• Bachelor's Degree Marketing or Related Field of Study required
• Master's Degree Related Field of Study preferred
• 2+ years of experience required in market intelligence, market research, or data analysis, preferably within the healthcare or hospital sector or other highly matrixed organization
• Strong analytical and data interpretation skills, with the ability to provide actionable insights and turn data into compelling narratives.
• Proficiency in data analysis tools and software (e.g., Excel, SPSS, SAS, data visualization platforms).
• Experience and/or certification in AI tools required. Experience building and maintaining synthetic users and other AI agents is required.
• High proficiency with Microsoft Office products, including CoPilot and CoPilot Studio.
• Excellent communication skills, with the ability to present complex data in a clear and concise manner.
• Strong attention to detail and accuracy in data analysis and reporting.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent writing and storytelling skills.
• Strong interpersonal and communication skills for working with cross-functional teams at all organizational levels as well as with outside vendors; ability to work through influence across diverse groups.

Requirements

• Remote Type: Remote
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $79,560.00 - $115,720.80/Annual
• Grade: 7

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.