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Role Description

The Order Management Coordinator monitors, reconciles, and processes incoming purchase orders to ensure timely service to our customers, accurate data entry into our customer relationship management system (Salesforce), and accurate communication of order information across departments within the company.

The Order Management Coordinator is responsible for establishing rapport with the Sales, Operations, Finance, and Partner Success teams, as well as responding quickly to customer needs. A successful candidate for the Order Management Coordinator role will be customer-focused and detail-oriented.

• Validate and process all new and renewal customer orders
• Maintain accurate order data in the company CRM system (Salesforce), and ensure consistency of data with the Finance database
• Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms and credit card orders
• Ensure quality of all completed orders by resolving any issues or discrepancies
• Partner with the Sales Team to reconcile inconsistencies with purchase orders
• Announce daily summary of closed, new, and renewal sales revenue to the company
• Monitor daily reports and individual queues to identify escalation needs and communicate with other teams to resolve issues
• Ensure customers are provided with all requested documentation, such as sole source letters and vendor registrations
• Keep current with Amplify’s products, services and pricing
• Collaborate with other Order Management Coordinators to identify and share best practices and develop/improve processes
• Work alongside other teams within the Sales organization to complete projects
• Communicate with customers on an as needed basis to resolve any order inaccuracies

Qualifications

• Bachelor’s Degree or equivalent experience
• Data entry experience
• Customer service experience
• Adept in the use of Microsoft Office and Google Suite products, particularly Excel or Sheets
• Comfortable meeting to set daily and weekly performance metrics

Requirements

• Highly motivated with precise attention to detail
• Proactive problem solving
• Experience in a fast-paced, high-growth, corporate environment
• Salesforce experience
• Demonstrated communication and presentation skills (for both internal and customer-facing meetings)
• Finance or business background a plus
• 1+ years of experience with order processing

Benefits

• Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs
• The gross salary range for this role is $53,000.00 - $55,000.00
• This role is eligible to earn an annual discretionary bonus that rewards individual and company performance