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Role Description

As a Claims Resolution Adjuster 2, your main focus will be investigating automobile accidents involving single or multiple vehicles which result in property damage and/or bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day.

• Customer communication will take place through different channels, including voice calls, email, and text messages.
• Engage in negotiation processes to reach fair injury settlements with all parties involved.
• Responsible for the liability investigation and ultimate decisions.
• Identify injured parties beyond who is listed at FNOL.
• Recognize impactful risk potential on claim files.
• Support the claimant throughout the vehicle restoration process.
• Provide feedback on the Auto process in general.
• Work hand-in-hand with Casualty Adjusters throughout the claims process.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring.
• The Investigator: Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants.
• The Problem Solver: Utilize multiple tools to get the job done in a fast-paced environment.
• The Recorder: Protect the company financially by executing policies along policy agreements and keeping a clear record of your work in a claims system.

Qualifications

• 2+ years claims adjusting experience determining liability
• California claim handling experience, a plus
• Claims investigation and negotiation experience is preferred
• Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability a plus
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully

Requirements

• This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.
• Schedule: 8 hours shift between the hours of 8:00am - 6:00pm PST or MST zone, Monday – Friday with potential Saturday duty rotation.
• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet

Compensation

• Compensation offered for this role is $50,000.00 - $75,050.00 annually and is based on experience and qualifications.