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Role Description

Tackle is seeking a Partner Success Manager to guide organizations in developing and executing Go-To-Market (GTM) strategies while fostering strong partnerships, and ensuring success partnering to and through the Cloud Providers. In this role, you will work closely with Alliances and Sales Operations leadership, leveraging Tackle’s proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes on behalf of our customers.

• Collaborate with Alliances and Sales Operations leadership to ensure GTM alignment and drive high-impact strategic initiatives for partner success.
• Build and maintain strong, long-term relationships while becoming an integral part of the customer's GTM strategy.
• Guide organizations in implementing Tackle’s Operating Model to streamline GTM workflows and enhance operational efficiency.
• Enable co-sell and marketplace best practices for all three major Cloud Providers (AWS, Microsoft Azure, and Google Cloud).
• Act as a trusted advisor and subject matter expert in GTM strategy and operational excellence.
• Identify and lead process improvement initiatives to optimize scalability and efficiency.
• Provide strategic guidance and critical thinking to overcome complex customer challenges and align solutions with business goals.
• Deliver transparent, results-oriented communication to internal and external stakeholders, ensuring accountability and trust.
• Use data-driven insights to measure success, refine processes, and continuously improve performance.
• Maintain a deep understanding of cloud providers and their integration into customer workflows.
• Manage customer specific workflows, ensuring efficient processes, accountability, alignment and organization goals.

Qualifications

• 3+ years of demonstrated success in customer success, partner management, or GTM strategy development.
• Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies.
• Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment; comfortability navigating a dynamic, evolving business environment.
• Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership.
• A successful track record of fostering and maintaining strong, long-term partnerships with stakeholders.
• Strong critical thinking and problem-solving skills to align solutions with customer goals.
• Ability to both collect and analyze data, track KPIs, and use insights to drive performance improvements.
• Exceptional verbal and written communication skills for building trust and fostering accountability.

Benefits

• At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought.
• We respect each AppDirector as their own fingerprint; unique with no one alike.
• We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work.
• We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.