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Role Description

The Customer Service Representative will be responsible for:

• Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
• Inbound calls from patients regarding bills.
• Documenting customer complaints, issues, and interactions in appropriate system(s).
• Meeting performance metrics provided by management team.
• Performing other duties as needed and assigned by the supervisor.

Qualifications

• High school diploma or GED
• Customer service/call center experience preferred
• Strong communication and de-escalation skills
• Comfortable navigating multiple systems at once
• Reliable attendance
• Must pass a 7-year Background Check
• High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Benefits

• 100% Paid Training
• 401(k) matching
• Paid Time off (PTO) – Up to 10 days your first year!
• 8 Paid Holidays – Including your birthday!
• Referral Program
• Employee Assistance Program (EAP)
• Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
• Dental & Vision insurance
• Health insurance (including Long & Short-Term Disability)
• Life insurance (Company Paid)

Company Description

Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation.

Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.