Senior Director, Growth - Enterprise CX

Full TimeRemote

Location

United States + 85 moreAll locations: United States, Germany, France, Sweden, Belgium, Hungary, Poland, Italy, Switzerland, Netherlands, Malta, Denmark, Czech Republic, Croatia, Spain, Austria, Bosnia And Herzegovina, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovakia, Slovenia, Albania, Algeria, Angola, Benin, Cameroon, Central African Republic, Chad, Congo, Congo, The Democratic Republic Of The, Equatorial Guinea, Gabon, Monaco, Namibia, Niger, Nigeria, Tunisia, United Kingdom, Portugal, Iceland, Burkina Faso, Côte D'ivoire, Gambia, Ghana, Guinea, Guinea-bissau, Liberia, Mali, Mauritania, Morocco, Senegal, Sierra Leone, Togo, Estonia, Greece, South Africa, Ukraine, Egypt, Finland, Turkey, Romania, Lithuania, Bulgaria, Israel, Belarus, Botswana, Cyprus, Jordan, Latvia, Lebanon, Libyan Arab Jamahiriya, Malawi, Moldova, Republic Of, Mozambique, Rwanda, Palestinian Territory, Occupied, Swaziland, Zambia, Zimbabwe

Posted

1 day ago

Salary

Not specified

No structured requirement data.

Job Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Senior Director, Growth, based remotely, ideally in the US or Dublin, with European and US time zone coverage, will be responsible for driving the development of actionable prospects for new non-AI lines of business at a top technology client. The role reports to the Vice President, Strategic Opportunities, and will be responsible for selling to key technology clients in lines of business outside of AI Operations.

  • Identify buyers, orchestrate, prepare for and participate in initial and ongoing conversations with prospects, up to contract signing as required.
  • Occasional travel within the US, Ireland, and Africa, driven by client conversations.
  • Focus on securing new paid work with a key technology client.

Core Responsibilities

  • Client account intelligence and landscape mapping
  • Help map the client’s outsourcing landscape across key verticals and business units
  • Identify budget owners and decision makers
  • Provide understanding of existing vendors and procurement pathways (e.g. preferred vendors vs pilots/bake-offs)
  • Opportunity identification
  • Prioritize prospects/leads (e.g. by ease of approach, switching potential, revenue potential etc)
  • Provide perspective of the range prospects’ pain-points and the opportunities created by existing vendors’ limitations
  • Assist in the definition and articulation of value propositions that will serve as good entry points for Hugo
  • Help assemble a compelling “product” proposition, alongside the Vice President, Strategic Opportunities and Solutions Principal
  • Relationship development and contracting
  • Market Hugo broadly across organizations
  • Organize, coordinate and attend initial conversations
  • Help Hugo navigate internal client politics/workflows where appropriate
  • Attend, support, and advance follow-on conversations through to contracting

If you are excited about delivering the following outcomes, then this role is for you:

  • Robust, actionable client outsourcing map (non-Generative AI)
  • At least one paid, non-Generative AI pilot within key technology clients, within 6 months

Qualifications

  • Demonstrably high credibility with senior former large technology company peers
  • Discretion and ethics in handling internal knowledge
  • Strategic thinker with a bias towards action
  • Entrepreneurial with a willingness to tackle greenfield work

Requirements

  • Recent experience (no longer than 2 years past) selling into large technology players, e.g. Meta, Microsoft, Google, etc
  • Deep understanding of how large technology players evaluate and approve vendors (preferred)
  • Demonstrated success operating in environments with evolving requirements
  • Executive-level communication and client-facing judgment

Benefits

  • Hybrid work environment that balances employee flexibility with a collegial, fun office culture
  • Dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers
  • Highly competitive compensation and benefits

Job Requirements

  • Demonstrably high credibility with senior former large technology company peers
  • Discretion and ethics in handling internal knowledge
  • Strategic thinker with a bias towards action
  • Entrepreneurial with a willingness to tackle greenfield work
  • Recent experience (no longer than 2 years past) selling into large technology players, e.g. Meta, Microsoft, Google, etc
  • Deep understanding of how large technology players evaluate and approve vendors (preferred)
  • Demonstrated success operating in environments with evolving requirements
  • Executive-level communication and client-facing judgment

Benefits

  • Hybrid work environment that balances employee flexibility with a collegial, fun office culture
  • Dynamic environment where ambitious professionals can make a measurable impact and accelerate their careers
  • Highly competitive compensation and benefits

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