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Role Description

We are seeking a Business Analyst to join our CE Business Solutions Reporting & Analytics Customer Vitals team. In this role, you will transform operational performance and customer feedback into clear, actionable insights that help the organization understand how our employees, processes, and policies shape the customer experience.

• Analyze operational metrics alongside survey feedback and financial metrics to identify trends, diagnose drivers of customer sentiment, and highlight opportunities to improve satisfaction, efficiency, and business outcomes.
• Partner closely with cross-functional teams to ensure operational and customer insights are translated into meaningful action and measurable impact.

Qualifications

• Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
• 3 years relevant experience (in addition to education requirement)
• PMI Certification (preferred)
• Effective communicator with the ability to lead and influence others
• Ability to navigate ambiguous situations and data with confidence
• Experience translating quantitative and qualitative data into actionable recommendations
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levels
• Maintains focus on end-product
• Utilize a hypothesis-driven approach to problem solving
• Demonstrates adaptability to rapidly changing priorities
• Proficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written context

Requirements

• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals.
• Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• High-Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions.
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days