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ServiceNow Business Analyst

Full TimeRemoteTeam 10,001+Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

10 hours ago

Salary

$78.6K - $160.2K / year

Bachelor Degree3 yrs expEnglishService Now

Job Description

• Act as the interpreter between business stakeholders and technical teams • Work closely with all parts of the delivery team • Engage directly with customers • Elicit, understand, and document requirements and acceptance criteria • Translate client needs into well‑defined backlog items • Ensure user stories meet the Definition of Ready with complete acceptance criteria • Facilitate communication and collaboration across the agile delivery team • Create, organize, link, and prioritize the product backlog • Support Product Owners with product vision, roadmap development, and strategic planning • Drive and support planning activities such as sprint planning, refinement, and release planning • Manage scope, expectations, dependencies, and commitments throughout delivery • Participate in and support high‑level acceptance test activities

Job Requirements

  • Required certifications
  • ICAgile or Certified Scrum Master (CSM)
  • ServiceNow Certified System Administrator (CSA)
  • 3+ years in software delivery, with 1+ year in ServiceNow
  • 3+ years of Business Analyst experience
  • 3+ years using Jira or similar tools to own and manage a backlog (features, user stories, acceptance criteria, prioritization, refinement)
  • 3+ years owning and managing a product roadmap, defining MVP, managing scope, and capturing functional/non‑functional requirements
  • 3+ years documenting as‑is/to‑be process flows, sequence diagrams, value stream maps, user personas, and related artifacts
  • Active secret clearance

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

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