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Role Description

This role involves owning and executing a comprehensive IT support automation strategy designed to significantly reduce ticket volume and human intervention.

• Eliminating tickets before they are created
• Automating resolution paths when tickets do occur
• Building durable automation frameworks across SaaS and internal platforms
• Removing systemic friction across the IT lifecycle

You will operate heavily within the IT support domain, addressing areas such as:

• Account lockouts and access management
• Provisioning and deprovisioning workflows
• Device and asset lifecycle management
• Standard internal IT requests
• SaaS integrations and workflow orchestration

The expectation is leadership-level ownership. You will define the automation roadmap, architect solutions, and drive initiatives from intake through deployment with measurable outcomes.

Qualifications

• 8+ years in SRE, Platform Engineering, DevOps, or Automation Engineering
• Proven experience designing enterprise-scale automation systems
• Strong exposure to IT support domains (access, provisioning, identity, device lifecycle, SaaS operations)

Requirements

• Deep experience designing and consuming REST APIs
• Strong understanding of authentication and authorization patterns
• Experience orchestrating workflows across multiple SaaS platforms
• Strong proficiency in Python or Go
• Experience building production-ready services
• Advanced scripting for orchestration and automation logic
• Strong familiarity with at least one major cloud provider (AWS, GCP, or Azure)
• Containerization and Kubernetes exposure
• Infrastructure as Code experience
• Networking fundamentals
• Identity and access concepts
• Understanding of asset lifecycle management
• Experience leading technical initiatives from idea through deployment
• Ability to mentor junior engineers
• Strong written and verbal communication skills
• Comfortable influencing cross-functional stakeholders
• Data-driven decision-making approach

Benefits

• 100% Remote Workplace
• Unlimited Paid Time Off
• Equity – Become a true owner of the company
• 401K with company contribution and sponsored healthcare
• Professional Growth – Access to training and certification programs