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Role Description

You will own the post-sale relationship for assigned accounts, acting as the primary voice of the customer within Tribunus. This includes:

• Communicating measurable outcomes
• Proactively identifying and resolving client concerns or complaints
• Ensuring clients clearly understand and realize the full value of their engagement with Tribunus

You’ll serve as a strategic partner to physicians, CFOs, revenue-cycle leaders, and administrators, while also owning the process for managing any deviations from a client’s statement of work (SOW), ensuring alignment, documentation, and clear communication when scope, timing, or expectations shift. Your role is critical to:

• Maintaining trust
• Mitigating risk
• Supporting strong financial results and future opportunities for growth

The ideal candidate pairs deep healthcare domain knowledge with an analytical mindset and an executive-ready communication style, bringing clarity, accountability, and client advocacy to every engagement.

Qualifications

• 5–7 years of experience in client success/customer success or account management
• Strong understanding of healthcare finance, medical group operations, or revenue cycle/payer contracting
• Proven ability to manage complex client relationships with multiple stakeholders
• Exceptional executive communication—clear, structured, persuasive
• Analytical mindset with the ability to interpret data and translate it into actionable insights
• Highly organized, proactive, and relentless about driving outcomes

Requirements

• Experience working with physician groups, ASCs, MSOs, or health systems (preferred)
• Familiarity with payer contracts, enrollment/credentialing, and reimbursement methodologies (preferred)
• Background in healthcare consulting, RCM/RCI, or healthcare SaaS client success (preferred)

Benefits

• Work directly with healthcare executives shaping financial strategy and access to healthcare
• High autonomy, high ownership, and high visibility with leadership
• Fast growing, mission driven company where persistence and diligence matter
• A culture built on integrity, candor, craftsmanship, and measurable results

Soft Skills & Culture Fit

• Ownership mindset: You treat client success and retention as your responsibility
• Executive presence: Calm, credible, and confident with senior healthcare leaders
• High empathy: You understand the pressures clinical and administrative leaders face
• Proactivity: You get ahead of issues before they become problems
• Clarity & structure: You make complex information simple and actionable
• Team-first orientation: You collaborate well across internal groups