Owens & Minor

Empowering Our Customers To Advance Healthcare

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1882H1B SponsorCompany SiteLinkedIn

Location

Michigan

Posted

10 days ago

Salary

$21 / hour

High School1 yr expEnglish

Job Description

• Review and Process orders via fax and electronic platforms • Make outbound calls to patients and referrals as needed • Utilize tools and resources to assist in order entry • Use full product knowledge of Byram therapies to service patients • Communicate effectively with patients, teammates healthcare professionals and sales team • Consistently meet required Key Performance Indicators (KPI’s) • Perform other duties as required

Job Requirements

  • High School Diploma or equivalent required
  • 1-2 years of customer service experience required
  • Call center experience preferred
  • Excellent written and verbal communication skills
  • Proficient with MS Office and the ability to navigate multiple platforms
  • Ability to learn our brand products and therapies
  • Strong customer service skills with the ability to resolve patient concerns
  • Demonstrate soft skills to enhance patient experience

Benefits

  • Medical, dental, and vision care coverage
  • Paid time off plan
  • 401(k) Plan
  • Flexible Spending Accounts
  • Basic life insurance
  • Short-and long-term disability coverage
  • Accident insurance
  • Teammate Assistance Program
  • Paid parental leave
  • Domestic partner benefits
  • Mental, physical, and financial well-being programs

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