• Manage a portfolio of direct insurance claims across multiple lines and territories, from initial review through resolution, settlement, or litigation. • Conduct thorough coverage analysis, assess losses and reserves, and negotiate timely settlements with counterparties. • Lead the handling of complex and disputed claims, including preparation of coverage position letters and management of external counsel where required. • Oversee and audit TPA-administered claims, including authority referrals and performance monitoring. • Manage complaint cases in accordance with regulatory guidelines and internal standards. • Effectively manage external service providers (legal counsel, adjusters, experts) to ensure quality, cost control, and alignment with company objectives. • Support due diligence for new acquisitions by assessing claims-related risks and opportunities. • Analyze claims data and trends to identify exposures and improvement opportunities. • Build strong working relationships with internal stakeholders and external partners.