• Monitors and manages accounts receivable, ensuring the timely collection of payments for services provided. • Reviews and analyzes outstanding accounts, identifying delinquent or unpaid invoices, and taking appropriate actions to resolve outstanding balances. • Utilizes electronic billing systems and software to track and update payment information, maintain accurate billing records, and generate reports as needed. • Collaborates with the billing team to ensure accurate and complete claim submissions, resolving any billing discrepancies or errors. • Maintains updated records of insurance information, ensuring accuracy and completeness. • Supports the Revenue Cycle Management team with all efforts related to Revenue Cycle and billing, collections, and Electronic Visit Verifications (EVV). • Adapts to changes in work responsibilities as required with changing and shifting priorities and focus. • Monitors rejections from portals to ensure billing reprocessing is identified timely, including EVV where necessary. • Works as a liaison between the internal billing team, Central Operations and authorizations to correct errors and verify service. • Provides system updates, weekly audits and data entry support to correct errors so that the completed visits are eligible for billing. • Monitors AR related to service authorizations to ensure payment. • Troubleshoots any problems, concerns, difficulties with the system and communicates to Supervisor or Manager. • Follows SOX compliance within systems as outlined. • Watches for potential fraud to reduce incorrect billing. • Audits and validates all billing functions. • Maintains and grows skillset in various tools utilized for billing. • Responds to billing inquiries from clients, insurance companies, and other relevant parties, addressing concerns, providing explanations, and resolving disputes in a timely manner. • Investigates and resolves billing discrepancies or claim denials, working closely with payers and the billing team to facilitate appropriate reimbursement. • Maintains organized and accurate documentation of all collection activities, including communication logs, payment arrangements, and collections correspondence. • Stays up to date with relevant insurance regulations, billing guidelines, and industry changes, ensuring compliance with all applicable laws and regulations. • Adheres to privacy and confidentiality policies when handling sensitive financial and personal information. • Establishes and maintains positive and professional relationships with clients, insurance companies, and other stakeholders involved in the payment process. • Communicates with clients regarding their financial responsibilities, payment options, and any outstanding balances. • Participate in other projects or duties as assigned.