• Oversee the enrollment, education, engagement, and activation duties for Humana's Primary Care Organization • Contribute to business strategy by understanding benefit offerings to ensure enrollment success • Identify member education opportunities to drive maximum utilization of available resources • Direct patients on the use of available resources • Collaborate with patients to identify health challenges and identify gaps in care • Educate patients on benefit offerings, schedule first appointment visits and confirm contact information • Follow up with patients to ensure satisfaction and success with elected benefits resulting in patient retention • Other duties as assigned