• Internal Systems Management: Take ownership of the day-to-day administration and optimization of core internal platforms, including Microsoft 365, Azure, and other SaaS applications. • Support & Troubleshooting: Serve as the primary point of contact for internal technical support requests, providing high-touch assistance for hardware, software, and connectivity issues across a distributed team. • MDM & Endpoint Security: Monitor and maintain Mobile Device Management (MDM) solutions to ensure all company assets are compliant, patched, and secured. • Lifecycle Management: Manage the full lifecycle of employee hardware and software, from automated onboarding and provisioning to secure offboarding and asset recovery. • Infrastructure Monitoring: Configure and respond to alerts within internal systems to proactively identify and resolve performance bottlenecks or service interruptions. • Process Automation: Identify opportunities to automate manual IT workflows, such as access requests and system integrations, to improve departmental efficiency. • Documentation: Maintain a comprehensive internal knowledge base, creating clear documentation for both technical workflows and employee-facing self-service guides.