Zillow
Reimagining real estate to make it easier than ever to move from one home to the next.
Customer Support Consultant
Location
California + 7 moreAll locations: California, Connecticut, District of Columbia, New Jersey, New York, Maryland, Massachusetts, Washington
Posted
1 day ago
Salary
$21 - $34 / hour
High School1 yr expExperience acceptedEnglish
Job Description
• Resolve customer inquiries and issues promptly.
• Learn and master ShowingTime products and services.
• Apply a range of support tools to assist customers effectively.
• Follow standardized processes while adapting to individual needs.
• Document cases accurately and efficiently.
• Prioritize and complete pending cases.
• Meet performance and productivity metrics.
• Collaborate with internal and external support teams.
• Promote additional ShowingTime products and services to customers.
Job Requirements
- Minimum of 1 year in customer service or a similar role.
- High School Diploma or Equivalent Education
- Strong background in de-escalating calls.
- Ability to address and resolve blocking issues raised by customers.
- Strong multitasking and attention to detail.
- Ability to thrive in a fast-paced environment.
- Clear and articulate verbal and written communication.
- Basic digital literacy and technical troubleshooting.
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
