• Provide excellent customer service via phone and remote technical support • Walk clients through diagnostic procedures to identify and resolve errors • Communicate with vendors to request service, update, and resolve open tickets • Adhere to established methods for responding to and documenting support requests • Perform maintenance tasks on end user devices • Provide ongoing user training and self-fix solutions to clients • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment • Handle technical requests such as password resets, drive mapping, and user accounts setup • Provide limited Saturday coverage as part of an on-call rotation schedule • Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more