• Build executive level relationships across one or multiple accounts while providing strategy on how our products lead to our client's success • Design and implement business processes and systems to scale our Customer Success team • Serve as an escalation point for internal and external inquiries • Produce strategic account plans and annual budgets and manage to monthly P&L targets • Establish a trusted/strategic advisor relationship with our clients and continue to drive value of our products throughout the client relationship • Oversee training and onboarding of customer teams, ensuring strong adoption and ongoing engagement • Implement commercial planning and leverage retailer’s assets to facilitate advertising and offer-based revenue • Participate in building and deployment of best practices to ensure customers are realizing the maximum benefit from the company's products and services • Lead quarterly business review (QBR) meetings • Manage successful renewal cycles • Identify quality-improving and feature enhancement requests • Leverage usage patterns and business trends to gain insights, provide guidance and increase satisfaction • Collaborate with sales team to share customer insights that inform upsell/cross sell opportunities and deliver the best service • Provide expert customer insight to product teams on innovation and improvement opportunities for user experience, product features, and customer engagement processes to ensure rapid adoption, greater usage, and high renewal and referral rates • Demonstrate great communication skills, setting the example and expectation for your team; lead by example