Subrogation Call Center Supervisor
Location
Ohio
Posted
1 day ago
Salary
$48.4K - $69.2K / year
High School1 yr expEnglish
Job Description
• Supervise, coach, and develop remote call center agents and team leads
• Monitor and manage key performance indicators
• Conduct performance evaluations, coaching sessions
• Handle escalated customer concerns
• Ensure adherence to policies and regulatory requirements
Job Requirements
- High School Diploma/GED
- Minimum 1 year of supervisory or team lead experience in a call center environment
- 2–3 years of call center experience in a high-volume, metrics-driven environment
- Strong knowledge of call center performance metrics
- Demonstrated experience coaching employees
Benefits
- Comprehensive health benefits
- 401(k) employer match
- Flexible vacation policy
- Professional development academies
