• Establish and maintain a unified knowledge management framework across TA&G • Leads change communications across the organization • Own channel and visualization strategy, ensuring consistency in messaging and delivery formats • Develop and maintain content including SOPs, job aides, process maps, service playbooks, and Visio documentation • Collaborate with TA Operations Lead to proactively update documentation based on process, system, or policy changes • Coordinate with Data & Insights to ensure proper report distribution, visibility, and accessibility standards • Govern knowledge lifecycle management, version control, and content review cadence • Manage large-scale documentation or process visualization initiatives • Influence stakeholders on documentation standards, knowledge governance, and process transparency • Coach contributors on documentation best practices and visualization standards