• Develop and implement Instacart’s holistic Employee Relations strategy in partnership with HRBPs and Legal. • Build clear frameworks and standards for managing performance concerns, conduct issues, investigations, and terminations. • Establish consistent decision-making principles that balance fairness, business impact, and appropriate risk awareness. • Identify trends and systemic risks in employee matters and proactively recommend policy, training, and process improvements. • Lead and advise on complex involuntary terminations across the organization. • Partner with Legal and People COEs on structuring exit packages within established guidelines and approval frameworks. • In consultation with Legal, manage post-separation communications with departing employees, including structured severance discussions conducted within defined parameters. • Identify matters requiring Legal escalation and ensure timely coordination. • Ensure consistency, documentation quality, and compliance across exit practices. • Oversee and conduct workplace investigations involving performance concerns, conduct issues, and policy violations. • Partner with Legal to structure investigations involving heightened risk or potential legal exposure. • Ensure investigations are thorough, objective, and well-documented. • Support HRBPs and business leaders in determining appropriate outcomes based on investigation findings. • Establish clear governance and standards for how investigations are initiated, conducted, and resolved across the organization. • Act as a trusted thought partner to HRBPs and business leaders on complex employee matters. • Coach HRBPs on documentation, consistency, and structured decision-making. • Elevate the ER capability of the HRBP team through training, playbooks, and case reviews. • Build scalable ER processes, documentation templates, and intake systems. • Define clear governance around investigations and disciplinary actions. • Develop dashboards and reporting mechanisms to identify trends and reduce organizational risk. • Ensure global and multi-state compliance as the organization evolves.