• Elicit, articulate, and document comprehensive Client business, functional, and technical requirements. • Outline, plan, and drive the progression to gather, analyze, and document aspects surrounding a client’s requirements and service needs. • Produce required Business and Technical requirement documentation that is accurate, complete, clear, and understandable. • Establish and instill client confidence/trust in you and the Broadridge organization. • Plan and execute client requirement sessions with emphasis on success for client intake and subsequent service execution. • Lead and guide client discussions with confidence and resolve. • Ability to have client discussions at peer level and senior level. • Manage crucial conversations. • Escalate crucial client/internal conversations or concerns when appropriate. • Proficient and articulate Broadridge Product, Technical, and Operational specifications/workflows. • Train, mentor, and coach new Requirements Gathering Specialists that join the team. • Display a positive attitude and inspire others for greater performance. • Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate. • May perform other duties/responsibilities as needed or assigned.