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Role Description

This position is responsible for acquiring and compiling information related to medical device complaint investigations as required by US Food and Drug Administration, European Union Competent Authorities, and other international medical device regulators.

• Compile complaint investigation information including correction, root cause, and corrective action, with supporting documentation, as applicable.
• Timely reporting of adverse events and device malfunctions to external regulatory agencies.
• Time management skills to ensure consistent throughput of complaint processing.
• Liaise with the distributor, service, and engineering departments in acquiring relevant information for complaint investigations, such as service reports, medical affairs incident event reports, and device data reports.

Qualifications

• Associate's Degree in Life Sciences or a Technical Discipline (required)
• Experience with Microsoft Access (preferred)

Requirements

• Requires a high level of attention to detail and ability to multi-task.
• Ability to operate personal computers.
• Strong knowledge of Microsoft Excel, Word, Outlook, and Adobe Acrobat software.
• Strong typing skills.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

Benefits

• The hourly pay rate for this position is $27.00 to $27.00.
• Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.
• Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com .