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Role Description

This position is responsible for designing, building, and supporting Point Broadband’s Core, Metro, and Access networks with a focus on reliability, scalability, and operational excellence. This role plays a key part in testing and deploying new platforms and acts as a senior escalation point for advanced routing and switching issues across our infrastructure. This position is ideal for engineers with strong service provider experience and a deep understanding of protocols like BGP, MPLS, IS-IS, and OSPF.

• Design, implement, and support Point Broadband’s core, metro, and access network infrastructure.
• Lead validation and deployment of high-availability network platforms.
• Serve as Tier 3 escalation support for complex routing and switching incidents.
• Collaborate with internal teams and external vendors to coordinate network deployments and upgrades.
• Conduct root cause analysis for persistent or critical network issues and implement long-term solutions.
• Document network designs, operational standards, and change procedures.
• Define support requirements for new network technologies and participate in roadmap planning.
• Participate in on-call rotations and provide guidance to operations teams.
• Maintain punctual, consistent attendance.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field; or equivalent military/industry experience (5+ years).
• Minimum of 5 years’ hands-on experience with ISP or service provider network engineering.
• Strong background in the design and deployment of multi-gigabit transport networks.
• Deep expertise in routing protocols (BGP, OSPF, IS-IS) and MPLS technologies (LDP, L3VPNs, traffic engineering).
• Experience with high availability and redundancy protocols (VRRP, HSRP).
• Proficient in configuration and troubleshooting of Juniper and Arista routers and switches.
• Excellent communication skills and a collaborative, customer-focused attitude.
• Familiarity with network automation/scripting tools (e.g., Python, Ansible).
• Knowledge of network monitoring and telemetry tools (e.g., SNMP, NetFlow, Prometheus).
• Certifications such as JNCIS, JNCIP, or CCNP/CCIP or equivalent hands-on experience.

Requirements

• Strong working knowledge of Juniper and Arista platforms.
• Familiarity with Cisco is a plus but not required.
• L2/L3 protocols: TCP/IP (v4 & v6), MPLS, QoS, VRRP, BFD, STP, LACP, ACLs, and prefix lists.
• Routing protocols: BGP, OSPF, IS-IS.
• DNS, DHCP, and IP address management.
• Solid understanding of disaster recovery design, traffic engineering, and convergence strategies.

Physical Demands/Working Conditions

• Regularly required to talk, hear, and communicate effectively.
• Required to use close vision, see colors, and be able to focus.
• Must be able to perform computer functions and operate routine office equipment.
• Must be able to perform moderate walking throughout Point Broadband’s facilities.
• Must be able to sit or stand for extended periods.
• Must be able to physically lift various equipment up to 50 or more pounds.
• Must be physically able to work in tight, confined spaces, such as ceilings and behind server racks in close quarters.
• Travel to other offices may be required on an occasional basis.
• Must be available for emergencies post normal business day working hours, including weekends as well as participate in an operational, on-call rotation.

Benefits

• Medical (3 plans to choose from), Dental and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*