This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Forward-Deployed Engineer (FDE) at Tessera, you will be driving how global enterprises deploy AI at scale. You will own our most strategic customers and deployments, building and operationalizing AI automation in a category with no established playbook.

• Be the technical arm to our GTM motion, embedding in Fortune 500 customers.
• Replace mission-critical workflows in production that previously consumed thousands of human hours.
• Develop relationships with top decision-makers at influential companies.
• Operate with exceptional autonomy and ownership, representing Tessera at the highest level.
• Own customer engagements from pre-deployment to maturity.
• Understand customer requirements, design and build new systems, architect deployments, and accelerate deal cycles.
• Conduct technical presentations, technical writing, proofs-of-concept, hands-on workshops, and training sessions.

Responsibilities

• Write code and build production software and workflows on top of the Tessera Mosaic platform.
• Conduct deep process discovery with customers, breaking down complex, ambiguous, cross-system problems into well-defined solutions.
• Build lightweight prototypes or workflows that showcase Tessera’s AI agents in real enterprise scenarios.
• Partner with GTM to clearly frame technical boundaries in sales engagements, producing technical collateral including Statements of Work.
• Collaborate with Infra and Engineering to architect implementations that scale and work consistently across high-volume, business-critical processes.
• Iterate closely with customers and cross-functional partners to drive adoption from pilot to full production.
• Ensure that field signal from the customer is transmitted to the Product and Engineering teams, helping shape our product strategy.
• Build long-term customer relationships and proactively identify new automation opportunities throughout engagements.
• Lead training and workshop sessions at customer sites to train and upskill Tessera Mosaic users on the platform.

Qualifications

• 2+ years of experience in a technical, customer-facing capacity such as Forward-Deployed Engineer, Solutions Engineer, Technical Program Manager, Software Engineering with sales or consulting experience, or former technical founder.
• Strong hands-on experience with Python and JavaScript/TypeScript.
• Experience building production-grade AI systems.
• Strong communication skills with both technical and non-technical stakeholders.
• Ability to operate effectively under ambiguity and fast-moving deployments.
• An ownership mentality and willingness to do whatever it takes to get deployments over the line.
• Willingness to travel to customer sites, primarily within the U.S.

Nice-To-Haves

• Exposure to enterprise platforms such as SAP, Oracle, Salesforce, Workday, Snowflake, MuleSoft, or similar systems.
• Experience delivering technical presentations, demos, or PoCs to enterprise customers.